Terms and Conditions

Last Updated: September 12, 2026

1. General Terms

Welcome to Fairouz Bee Care.

These Terms & Conditions (“Terms”) govern your access to and use of the Fairouz Bee Care website, online store, and the purchase of our products through the website.

By accessing our website, creating an account where applicable, placing an order, or purchasing any product from Fairouz Bee Care, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, together with our Privacy Policy and Return & Refund Policy.

If you do not agree with these Terms, please do not use our website or place an order through it.

Fairouz Bee Care operates under the legal name Nedaa Ehjaz Est. For Cosmetics, based in Jerash, Jordan.

We reserve the right to update, modify, suspend, or discontinue any part of the website, products, services, prices, or these Terms at any time, subject to applicable law.

2. Definitions

For the purposes of these Terms:

Company / Fairouz Bee Care / We / Us / Our: refers to Nedaa Ehjaz Est. For Cosmetics, operating under the trade name Fairouz Bee Care.

Customer / You / Your: refers to any individual who accesses the website, places an order, purchases a product, creates an account where applicable, or otherwise uses our website.

Products: refers to cosmetics, personal care products, soaps, body care products, and any other products offered by Fairouz Bee Care through the website.

Website: refers to the Fairouz Bee Care website accessible through www.fairouzbeecare.com.

Service: refers to the website, online store, ordering functionality, customer support, and other services made available by Fairouz Bee Care through the website.

Third-Party Service Providers: refers to independent companies that provide services necessary for operating our website and fulfilling orders, such as payment processors, delivery companies, hosting providers, technical service providers, and other service providers.

3. Eligibility and Use of the Website

By using our website or placing an order, you confirm that the information you provide is accurate and complete.

You agree to use the website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorized access to the website, its systems, or other customers’ information.
• Interfere with the operation or security of the website.
• Copy, reproduce, modify, distribute, or commercially exploit our website content without our prior written permission.
• Use our trademarks, logos, product images, photographs, text, or other materials without authorization.
• Attempt to introduce viruses, malware, malicious code, or other harmful material into the website.
• Use automated systems or methods to collect information from the website without our prior written permission.

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms have been violated or that the website is being used unlawfully, fraudulently, or in a way that may harm Fairouz Bee Care or others.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, sizes, weights, colors, fragrances, and other product information displayed on our website are accurate and up to date.

However, certain differences may occur due to:

• Differences in screens and device settings.
• Natural variations in ingredients.
• Handmade or small-batch production.
• Variations in color, texture, fragrance, or appearance between batches.
• Changes made to products or packaging over time.

Product images are provided for illustrative purposes and may not always represent the exact appearance of the product received.

We reserve the right to modify product descriptions, ingredients, packaging, sizes, availability, or other product information when necessary.

5. Product Use and Customer Responsibility

Our products are intended to be used according to the instructions, descriptions, and precautions provided with the product or on our website.

You are responsible for reading product information and following the recommended method of use.

Cosmetic and personal care products may not be suitable for every individual. If you have known allergies, sensitivities, skin conditions, or concerns about using a particular ingredient, you should review the ingredients before purchasing or using a product and seek appropriate professional advice where necessary.

Before using a product, we recommend performing a patch test where appropriate, particularly if you have sensitive skin or a history of reactions to cosmetic products.

Fairouz Bee Care is not responsible for reactions resulting from improper use, failure to follow instructions, use contrary to product precautions, or use of a product despite a known sensitivity or allergy.

Nothing on our website is intended to constitute medical advice, diagnosis, or treatment.

6. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

An order is not considered accepted until Fairouz Bee Care confirms the order through an appropriate communication method, such as email, SMS, phone, or another available means.

We reserve the right to refuse, cancel, or limit an order where permitted by applicable law, including in cases of:

• Product unavailability.
• Incorrect or incomplete customer information.
• Suspected fraudulent or unauthorized transactions.
• Incorrect pricing or product information.
• Technical errors.
• Unreasonable quantities or suspected resale activity.
• Circumstances beyond our reasonable control.

If an order that has already been paid for is cancelled by us, any eligible refund will be processed in accordance with our Return & Refund Policy.

7. Prices

All product prices displayed on our website are subject to change.

We make reasonable efforts to ensure that prices are displayed correctly. However, if a product is listed at an incorrect price due to a technical, typographical, or other error, we reserve the right to correct the price and, where permitted by law, cancel an affected order.

If you have already paid for an order that is cancelled because of an incorrect price, the amount paid for the cancelled order will be refunded through the applicable payment method.

Any applicable delivery charges, fees, taxes, customs duties, or other charges will be communicated or applied as applicable to the order and destination.

8. Payment

We offer payment methods made available through our website from time to time.

For online payments, payment may be processed through an independent third-party payment service provider. Payment card and other payment information may be handled directly by the relevant payment provider in accordance with its own terms and privacy practices.

Fairouz Bee Care does not intentionally request or store full payment card details unless such information is specifically required and lawfully processed for the relevant transaction.

You are responsible for providing accurate payment and billing information and for ensuring that you are authorized to use the selected payment method.

If a payment is declined, reversed, disputed, or otherwise unsuccessful, we may cancel or suspend the related order until payment is successfully completed.

9. Delivery and Shipping

Orders are delivered using available delivery and shipping providers.

You are responsible for providing accurate and complete delivery information, including your name, phone number, address, and any information reasonably required to complete delivery.

If you voluntarily provide GPS/location access through the website, such information may be used to assist in determining or confirming the delivery location.

Delivery times are estimates and may vary depending on the delivery destination, availability of products, weather, holidays, courier operations, customs procedures, or other circumstances beyond our reasonable control.

We are not responsible for delays caused by incorrect or incomplete information provided by the customer or by circumstances outside our reasonable control.

10. Returns, Exchanges and Refunds

Our Return & Refund Policy forms an integral part of these Terms & Conditions.

Due to the nature of cosmetics and personal care products, returns and exchanges are subject to specific hygiene, safety, and product-quality requirements.

Please review our Return & Refund Policy before placing an order.

In general, products that have been opened, used, tested, altered, contaminated, or had their protective packaging or seals removed may not be eligible for return or exchange, except where required by applicable law.

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible and within the applicable reporting period stated in our Return & Refund Policy.

11. Promotions and Discounts

From time to time, Fairouz Bee Care may offer discounts, promotional codes, special offers, competitions, or other promotional activities.

Promotions may be subject to additional terms, eligibility requirements, validity periods, product exclusions, quantity limitations, or other conditions.

Unless otherwise stated, promotional offers cannot be combined with other discounts or offers.

We reserve the right to withdraw, modify, or correct a promotion where necessary, subject to applicable law.

12. Intellectual Property

All content available on the Fairouz Bee Care website, including but not limited to:

• Brand names and trademarks.
• Logos.
• Product names.
• Product descriptions.
• Photographs and images.
• Videos.
• Text.
• Graphics.
• Website design.
• Original written content.
• Product packaging and visual identity.

is owned by or licensed to Fairouz Bee Care and is protected by applicable intellectual property laws.

You may access and use the website for your personal, non-commercial purposes.

You may not reproduce, copy, modify, publish, distribute, sell, license, or commercially exploit our content without our prior written permission.

Unauthorized use of Fairouz Bee Care’s trademarks, photographs, product images, or other intellectual property is prohibited.

13. Customer Feedback and Suggestions

If you voluntarily provide Fairouz Bee Care with feedback, comments, ideas, suggestions, product reviews, or recommendations relating to our products or website (“Feedback”), you grant Fairouz Bee Care permission to use such Feedback for the purposes of improving, developing, promoting, or marketing our products and services.

We may use Feedback without compensation to you, unless otherwise agreed in writing.

You agree not to submit any content that:

• Violates another person’s rights.
• Contains unlawful or offensive material.
• Contains confidential information belonging to another person or company.
• Infringes copyright, trademark, privacy, or other rights.

14. Customer Reviews and Submitted Content

If our website allows customers to submit reviews, photographs, comments, or other content, you remain responsible for the content you submit.

By submitting content, you confirm that:

• The content is truthful and not misleading.
• You have the right to submit and use the content.
• The content does not violate the rights of any third party.
• The content does not contain unlawful, abusive, defamatory, or harmful material.

We reserve the right to remove or refuse content that violates these Terms or applicable law.

15. Third-Party Services

Our website may rely on or connect with third-party services, including payment providers, delivery companies, hosting providers, analytics services, mapping services, social media services, and other technical providers.

Third-party services are operated independently from Fairouz Bee Care and may have their own terms and privacy policies.

Fairouz Bee Care is not responsible for the independent operation, availability, content, policies, or practices of third-party services.

Your use of third-party services may be subject to the terms and policies of those providers.

16. Links to Other Websites

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience and do not necessarily constitute an endorsement of those websites or their products or services.

Fairouz Bee Care is not responsible for the content, security, availability, or privacy practices of third-party websites.

When you leave our website and access a third-party website, you should review that website’s applicable terms and privacy policy.

17. Cookies

Fairouz Bee Care may use cookies and similar technologies to operate and improve the website, remember preferences, maintain website functionality, analyze website usage, and improve the customer experience.

Some cookies may be necessary for the website to function properly, while others may be used for analytics or other purposes depending on the technologies implemented on the website.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

For additional information regarding our use of personal information and cookies, please refer to our Privacy Policy.

18. Website Availability and Security

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

The website may occasionally be unavailable due to maintenance, updates, technical issues, hosting problems, security incidents, or circumstances beyond our reasonable control.

We may temporarily suspend access to the website when necessary for maintenance, security, updates, or other operational reasons.

19. Disclaimer

To the maximum extent permitted by applicable law, the website and its content are provided on an “AS IS” and “AS AVAILABLE” basis.

We make reasonable efforts to provide accurate and useful information, but we do not guarantee that all information on the website will always be complete, accurate, current, or error-free.

Nothing in these Terms is intended to exclude, restrict, or limit any rights or protections that cannot lawfully be excluded, restricted, or limited under applicable law.

Product information on our website is provided for general informational purposes and does not constitute medical advice or a guarantee of a particular result.

Individual results from cosmetic and personal care products may vary from person to person.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Fairouz Bee Care shall not be responsible for losses or damages arising from circumstances beyond our reasonable control or from improper or unauthorized use of the website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including any mandatory consumer rights or protections.

Where liability may lawfully be limited, Fairouz Bee Care’s liability will be limited to the extent permitted by applicable law and the circumstances of the relevant claim.

21. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable costs incurred by Fairouz Bee Care as a result of your unlawful use of the website, fraud, intentional misuse of our services, or violation of these Terms or the rights of another person.

This provision does not apply to the extent that the relevant loss or claim resulted from Fairouz Bee Care’s own unlawful conduct or negligence.

22. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

By using the website, you acknowledge that you have reviewed our Privacy Policy.

23. Changes to These Terms

Fairouz Bee Care may update or modify these Terms from time to time to reflect changes to our website, products, services, business practices, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of these Terms.

Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of the website after the updated Terms become effective means that you accept the revised Terms.

If you do not agree with the revised Terms, you should stop using the website and refrain from placing further orders.

24. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions of these Terms will continue to remain in effect.

25. Waiver

If Fairouz Bee Care does not immediately enforce any provision of these Terms, this does not mean that we waive our right to enforce that provision in the future.

Any waiver of a provision shall not constitute a waiver of any other provision or any subsequent breach.

26. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the Hashemite Kingdom of Jordan, without prejudice to any mandatory rights or protections available to consumers under applicable law.

Any dispute that cannot be resolved amicably shall be subject to the jurisdiction of the competent courts in Jordan, unless otherwise required by applicable law.

27. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Return & Refund Policy, and any other policies or notices expressly incorporated into them, constitute the terms governing your use of the Fairouz Bee Care website and your purchases from us.

If there is a conflict between these Terms and a specific policy applicable to a particular transaction, the specific policy will apply to the extent necessary to address that transaction, subject to applicable law.

28. Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us:

Fairouz Bee Care

Legal Name: Nedaa Ehjaz Est. For Cosmetics

Email: fairouzbeecare@gmail.com

Phone: +962798784455

Address: Jerash, Jordan – Marsaa’ Bridge, “Tryaq Honey” (Anabtawi Apiaries)

Website: www.fairouzbeecare.com