Return and Refund Policy

Return & Refund Policy

Last Updated: September 12, 2026

Thank you for shopping with Fairouz Bee Care. We value your trust and want to make sure you have a positive experience when purchasing our products.

This Return & Refund Policy explains when returns, exchanges, cancellations, and refunds may be accepted for purchases made through the Fairouz Bee Care website.

By placing an order or making a purchase through our website, you acknowledge and agree to this Return & Refund Policy, together with our Privacy Policy and Terms of Service.

Definitions and Key Terms

Company: When this policy refers to “Company,” “we,” “us,” or “our,” it means Nedaa Ehjaz Est. For Cosmetics, operating under the trade name Fairouz Bee Care, based in Jerash, Jordan.

Customer: Any individual who visits our website, places an order, purchases our products, or otherwise uses our services.

Product: Any cosmetic, personal care, body care, or other product offered for sale by Fairouz Bee Care through our website or other sales channels.

Service: The Fairouz Bee Care website, online store, and related products and services provided through the website.

Website: The Fairouz Bee Care website, accessible at www.fairouzbeecare.com.

You: The customer or individual who places an order or purchases a product from Fairouz Bee Care.

Return and Exchange Policy

Due to the nature of our products, particularly cosmetic and personal care products, we do not accept returns or exchanges for products that have been delivered and accepted by the customer, except in the circumstances specifically described in this policy.

For hygiene, safety, and quality-control reasons, we cannot resell products that have been opened, used, tested, or returned by another customer.

Therefore:

We do not accept returns simply because you have changed your mind or no longer want the product.
We do not accept returns or exchanges for products that have been opened or used.
We do not accept exchanges based solely on fragrance preference, color preference, texture, or personal preference.
We do not accept returns of products purchased through our website or retail outlets unless the product qualifies under the exceptions described below.

Damaged, Defective, or Incorrect Products

We take care when preparing, inspecting, and packaging every order.

However, if you receive:

A product that is damaged upon delivery;
A defective product;
A product that is materially different from the product you ordered; or
An incorrect product,

please contact us as soon as possible and within 48 hours of receiving your order.

To help us investigate the issue, we may ask you to provide:

Your order number;
Your name and contact information;
A description of the issue; and
Clear photographs or videos showing the product, packaging, shipping package, and any visible damage.

We will review the reported issue and determine the appropriate resolution.

Depending on the circumstances, we may offer:

A replacement of the affected product;
A replacement with another available product of equivalent value;
A refund for the affected product; or
Another appropriate solution.

The final resolution will depend on the nature of the issue and the circumstances of the order.

Products Damaged During Delivery

We package our products carefully to reduce the risk of damage during transportation.

If your order arrives visibly damaged, please document the condition of the package and products by taking photographs or videos and contact us within 48 hours of delivery.

We will review the case and, where appropriate, coordinate with the delivery or shipping provider to determine the appropriate resolution.

Products That Are Not Eligible for Return or Exchange

The following products are not eligible for return or exchange unless they are defective, damaged upon arrival, or incorrectly supplied:

Products that have been opened or used;
Products with removed or damaged seals or packaging;
Products that have been altered or contaminated after delivery;
Products returned without prior contact with Fairouz Bee Care;
Products returned after the applicable reporting period;
Products purchased because of a change of mind or personal preference.

For health, hygiene, and quality-control reasons, returned cosmetic and personal care products may not be resold.

Order Cancellation

You may request to cancel an order before the order has been processed and dispatched.

To request cancellation, please contact us as soon as possible using the contact information provided below.

Once an order has been processed and dispatched for delivery, it may no longer be possible to cancel it.

If your order is successfully cancelled before dispatch and you have already paid online, we will process the applicable refund.

For Cash on Delivery orders, no payment refund is required if the order is successfully cancelled before delivery.

Refunds

Refunds are only provided when a refund is approved under this Return & Refund Policy.

If your refund is approved, the refund will generally be made using the original payment method used for the purchase, where technically and practically possible.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

We are not responsible for delays caused by banks, payment processors, or other third-party financial service providers.

For Cash on Delivery orders, if a refund is approved, we may contact you to arrange an appropriate refund method.

Out-of-Stock or Cancelled Orders

Although we make reasonable efforts to maintain accurate inventory information, there may be occasions when a product becomes unavailable after an order has been placed.

If we are unable to fulfill your order because a product is unavailable, we may cancel the affected order or affected item and notify you.

If you have already paid for the cancelled item through an online payment method, we will process the applicable refund.

International Orders

For international orders:

We do not generally accept returns or exchanges.
Orders may be cancelled only if the cancellation request is received before the order has been processed and dispatched.
Orders that have already been processed or dispatched cannot generally be cancelled, returned, or refunded, except where required by applicable law or where Fairouz Bee Care approves an exception under this policy.
Customers are responsible for providing accurate delivery information and complying with applicable import, customs, and delivery requirements in the destination country.

If you experience an issue with an international order, please contact our customer service team as soon as possible.

Shipping and Delivery Charges

Unless otherwise required by applicable law, original shipping or delivery charges are generally non-refundable.

If a refund is approved because we sent an incorrect product or because the product arrived damaged or defective, we may, at our discretion and depending on the circumstances, cover or reimburse reasonable delivery-related costs associated with the approved resolution.

How to Request a Return, Replacement, or Refund

If you believe that your order qualifies for a return, replacement, or refund under this policy, please contact us within the applicable time period.

Please provide:

Your order number;
Your full name;
Your phone number;
A description of the issue; and
Photographs or videos where applicable.

Do not send products back to us unless we have instructed you to do so.

We will review your request and communicate the appropriate next steps.

Retail Purchases

Products purchased through authorized Fairouz Bee Care retail outlets are subject to the return and refund policy applicable to the relevant point of sale, in addition to any rights provided by applicable law.

If you purchased a product from a retailer or third-party seller, please contact the retailer directly regarding its return and refund procedures.

Your Consent

By placing an order or making a purchase through our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

Changes to Our Return & Refund Policy

We may update or change this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

Any changes will be posted on this page, together with an updated “Last Updated” date.

Your continued use of our website after changes are posted constitutes your acknowledgment of the updated policy, to the extent permitted by applicable law.

Contact Us

If you have any questions, concerns, or requests regarding our Return & Refund Policy, please contact us:

Company: Nedaa Ehjaz Est. For Cosmetics

Trade Name: Fairouz Bee Care

Email: fairouzbeecare@gmail.com

Phone: +962798784455

Address: Jerash, Jordan – Marsaa’ Bridge, “Tryaq Honey” (Anabtawi Apiaries)